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Privacy Policy

Belmore Biodynamic Meats respects the privacy of your personal information.  Broadly, personal information means information that identifies you, or information that allows us to reasonably ascertain your identity.

This policy outlines the kinds of personal information we collect and why, how we collect and hold your personal information and why, and how we use your information.

What personal information do we collect and why?

We collect information from you directly when you use our site or communicate with us (e.g. via email or over the phone) so that we can provide an online shopping and delivery service.  We may also collect information from you if you participate in our online promotions or competitions, or communicate with us via the Belmore Biodynamic Meats Facebook page.

To browse our site, you are not required to enter any personal details.  However, if you place an order with us, you will be prompted to complete a number of mandatory fields.  At the checkout, we will ask you for:

  • your first and last name;
  • your billing and delivery address;
  • your telephone contact;
  • your email address; and
  • your payment details (i.e. your credit card details).

You will also be asked to complete the following optional fields:

  • how did you hear about us; and
  • instructions to our butcher and delivery driver.

Please note, all online credit card transactions are processed via a secure third party platform, SecurePay (a business of Australia Post).  We do not collect or hold your credit card details, unless you provide them to us by phone or email for the purposes of adding to your order.

How do we collect and hold your personal information?

We collect your personal information by keeping a record of your transactions and interactions with us.

We hold your information in electronic and hard copy form at our premises.  We have implemented measures to ensure the privacy of your information is protected.

How do we use your personal information?

We use your personal information in connection with the provision of our online shopping and delivery service (e.g. processing payments, filling orders, delivering orders, providing refunds, responding to enquiries from you, and communicating with you, including for marketing purposes).

Feedback and questions

If you have any questions or concerns about privacy, or you wish to access or correct any personal information we may hold about you, please contact us.